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Sallie Mae Complaint - Bad Communication - Smart Option Student Loan
Sallie Mae Complaint

Sallie Mae Complaint

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Bad Communication - Smart Option Student Loan


Sallie Mae is the bane of my existence! It was fine during my grace period. Then I call a few months before my regular payments are due to find out what my regular payments are going to be. They told me around $447. This was far more than I could afford. I recently graduated, and getting a decent job right out of college is difficult. All they told me was that I could apply for forbearance and delay it for three months. Okay. So I called The day before my first official payment was due, as instructed. I asked to apply for forbearance, and they told me I was still in grace period until December 2014. I asked the person on the line if they were sure about that, and repeated that month and year. They said yes. Great! A month later I get an email saying I owe money to them. What?! Well it was only $225. Significantly less, and I could afford that so I paid it. The next month I get a bill for $448!!! What is going on Sallie Mae? All the calls I have made have left me with very few answers as to why this is all changing. Needless to say, I am very frustrated.


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