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Sallie Mae Complaint - Dont get a student loan from Sallie Mae - Career Traing Loan
Sallie Mae Complaint

Sallie Mae Complaint

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Dont get a student loan from Sallie Mae - Career Traing Loan


Very poor customer service. Customer services representatives are very rude and unprofessional. I have, on numerous occasions, been given incorrect or inaccurate information. There reps are unprofessional and their demeanor is nonchalant. One of the customer reps hung up in my face (Gregg- in the Career Training Loan Collection Department) after I questioned their practices, and when I called him back he proceeded to tell me that he didnt have time to argue with me. I am usually transferred to several departments and no one can seem to help me. I have contacted this company to set up payment arrangements, and either the rep does not have valuable information to offer or I am told that the past due balance must be paid in full before they can offer any assistance. Customer Service with this company is terrible. Gregg is the rep that hung the phone up on me and flat out told me to be sure to contact the Better Business Bureau when I mentioned that I would. On my last call, when requesting to speak with a supervisor, Lucas Boehm, I was put on hold and the rep came back to the phone and told me that her department did not handle those kind of issues and once again directed me to another department. The department i was directed to was just as unhelpful as she. These companies should be held responsible for services that are not up to par but they get away with it everyday.


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Comments


FUsalliemae says: (9 years ago)
 0
One of the most corrupt companies in the world. They are parasites who feed on the ignorance of 18 year old college kids. I wish them nothing but death. Don't forget the U.S. government and our elected officials are just as guilty with regards to these ammoral and criminal policies of the student loan industry. Do not go with Sallie Mae!!!
Do some research on their practices



Apeer says: (9 years ago)
 0
I agree with the complaints about Sallie Mae's miserable customer service. However my largest disappointment with Sallieae is the fact they charge a $15 fee to make an online payment. Get with the times SM!



magregor says: (9 years ago)
 0
I couldn't agree with you more. After waiting 15-20 minutes to get to talk to someone, they transfer you around until you are disconnected.
worst of all is their accounting system. you make the payment but it comes up that you are delinquent but the payment shows up in the payment history.
There has to be something that can be done about their pratices.



mnnr72508 says: (9 years ago)
 0
I have had really bad Cust. Rep Service too. I've had difficulty understanding all of the Rep's I've talked to (accents sound like the service is shipped oversees) & they haven't given me all info. & its difficult to get the info. out of them. I wouldn't even get Geico insurance either knowing that that's owned by Sallie Mae. Who needs insurance w/ terrible service Reps?



rolexgmt12 says: (10 years ago)
 0
i am facing same situation, though very simple issue. worst company i ever dealt with.




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