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Sallie Mae Complaint - Sallie Mae terrible customer service - Student Loan
Sallie Mae Complaint

Sallie Mae Complaint

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Sallie Mae terrible customer service - Student Loan


On March 13 "Debbie" provided terrible customer service and hung up on me (after a 45 minute phone call) before I could provide a review at the end of my call. While on the phone, she assured me that she had emailed me a document I needed which I never received. She gave me grossly inaccurate information regarding my loan deferment. The following day, I had to spend another 45 minutes on the phone with a supervisor (who took 20 minutes to get to the phone) attempting to find a solution to the problems "Debbie" caused. Though "Ken" was more knowledgeable, as a supervisor, he seemed completely disinterested in my experience the previous day.

I have had many bad experiences with Sallie Mae in the past. They constantly make errors with my account and my several loans. The apathy from Sallie Mae about this problem is my biggest grievance with them. Over the years, I have submitted and read many negative reviews and nothing has changed.


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